Privacy Policy

At Sylviaedie, your privacy and trust are extremely important to us. We are fully committed to protecting your personal information and maintaining transparency in how your data is collected, used, and shared. This Privacy Policy outlines our practices and your rights when visiting our website, making purchases, or communicating with us.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to continuously improve our services. The types of data we may collect include:

• Personal details such as your name, address, and contact number
• Account credentials if you choose to register with us
• Payment and billing details securely processed by our payment partners
• Order history, product preferences, and communication records
• Technical data such as IP address, browser type, device identifiers, and cookies

2. How We Use Your Information

The information collected is used responsibly and only for legitimate business purposes, such as:

• Processing your orders, payments, and deliveries accurately
• Providing personalized customer service and product recommendations
• Notifying you of updates, promotions, and special offers (if you consent)
• Improving our website usability, design, and product range
• Ensuring security, fraud prevention, and compliance with legal obligations

3. Data Protection and Security

We take your data protection seriously. Our website uses SSL (Secure Socket Layer) encryption to ensure that all transactions and communications remain private. Sensitive information, such as credit card details, is transmitted securely and processed only by certified payment providers.

Internally, only authorized personnel have access to your data, and they are trained to handle it responsibly. Our systems are regularly monitored for vulnerabilities and attacks. In the unlikely event of a data breach, we will notify affected users and authorities promptly in accordance with applicable regulations.

We also encourage customers to create strong passwords and avoid sharing login details with others to enhance security.

4. Cookies and Tracking Technologies

Cookies are small files that help us recognize your browser and remember certain information, such as your shopping cart contents, preferences, or recently viewed products. We use cookies to:

• Keep your cart active during browsing sessions
• Save login preferences for faster future access
• Analyze traffic patterns to improve website design and performance
• Provide personalized recommendations based on your browsing behavior

You may disable cookies at any time through your browser settings, but doing so may limit some website features and functions.

5. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share limited information with trusted service providers who assist us in essential operations, including:

• Payment processors and financial institutions for secure transactions
• Shipping and logistics companies for order delivery
• Email and marketing partners (only if you have opted in)
• Analytics and website performance services

These third parties operate under strict confidentiality agreements and are legally obligated to safeguard your data and use it only for authorized purposes.

6. Your Rights

You have the right to control your personal data. Depending on your location, these rights may include:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate or outdated information.
• Deletion: Request deletion of your personal data, where legally permissible.
• Restriction: Limit the way we process your data in certain cases.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at supportnow@sylviaedie.com. We will process your request promptly and in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy — for example, maintaining order history for tax or accounting purposes, resolving disputes, or complying with legal requirements. Once the data is no longer needed, it will be securely deleted or anonymized.

If you request deletion of your account, we will remove your personal data except where retention is required by law (such as financial records).

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with the revised date clearly indicated. Major changes that affect your rights will be communicated via email or website notice before taking effect.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy or our data handling practices, please reach out to our support team at supportnow@sylviaedie.com.

Our dedicated privacy team will assist you in resolving any issues promptly and transparently. We take your privacy seriously and are committed to providing a secure, respectful, and trustworthy shopping experience for all our customers worldwide.

Thank you for choosing Sylviaedie. Your confidence and satisfaction are at the heart of everything we do.